1. Scope
This policy applies to proprietary software licences, SaaS subscriptions, hosting, business email, domain registration and renewal, web design, custom software, integration, maintenance and technical support supplied by UST Bilişim.
2. Digital products and software licences
Digital products are delivered through customer-account access, a licence key, activation, download link or another electronic method described on the product page or order summary. Delivery normally begins after successful payment and any required security checks.
3. SaaS and recurring services
SaaS, hosting, email and similar services are activated for the selected term. Renewal, automatic-renewal and cancellation conditions are displayed before payment. Cancellation prevents future renewal unless a different written arrangement applies; it does not automatically refund an already started service period.
4. Domain services
Domain registration, transfer and renewal depend on registry and registrar rules. Once a registration or renewal request has been successfully submitted or completed, the transaction may be irreversible and non-refundable because the relevant fee is transferred to a third-party registry or registrar.
5. Project-based services
Web design, custom software, integration and consultancy work is delivered according to the approved proposal, project plan, milestones or written agreement. Payments corresponding to completed work, allocated resources or third-party costs are not refundable unless mandatory law or the written agreement requires otherwise.
6. Withdrawal and digital-content exceptions
Where the buyer is a consumer, statutory withdrawal rights apply to the extent required by applicable law. If performance begins before the withdrawal period expires at the consumer’s express request, or digital content is supplied immediately with the required acknowledgement and consent, statutory exceptions or proportional payment rules may apply. Mandatory consumer rights remain unaffected.
7. Defects and support
A delivery problem, duplicate payment or material non-conformity should be reported promptly with the order information. UST Bilişim may first provide correction, reactivation, replacement access or another appropriate remedy. Refunds are made to the original payment method where applicable.
8. Request channel
Cancellation and refund requests may be sent to [email protected]. The request should include the order or invoice reference, product/service name, reason and relevant evidence.
Last updated: 24 July 2026